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Andrew West Stockbroking

User interface design and usability testing for a series of enhancements to a leading Australian online share trading web site.

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Webheads UCD Workshop

Conducted an intensive workshop as part of an initiative to add user-centred design to Webhead's successful existing web development methodology.

WestpacTrust sample screen

Westpac Customer Service Systems

User interface design for a suite of staff-assisted customer service systems delivered using J2EE/WebSpheres technology for Westpac in New Zealand, including home loan processing, tellers, call centres and the Intranet home page.

Lead the user interface design team, conducted user research, ran participatory design workshops, usability testing and documented the design.

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Middle East Webmaster Forum

Presented a one-day workshop on "Maximising user experiences by focusing on website usability processes in user interface design" in Dubai, October 2001.

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User interface design and style guide for ourbrisbane.com, a new portal for the people of Brisbane, Australia. Built for the Brisbane City Council by Telstra.

IBM Slide

IBM eSolution Week Travel and Hospitality Day

Co-presented the keynote address entitled "Leading with eBusiness: Delivering value in a challenging economy".

Past achievements of our staff

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wishlist.com.au Web Site

User interface design for the online gift store, which won Best Australian eCommerce Site of 2000.

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dstore.com.au Web Site

Original user interface design and production for the tech-wrecked online department store, formerly Australia's #1 online shop.

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Telstra Home Page

Home page design and production for Australia's largest telecommunications company.

AltaVista Logo

AltaVista Discovery

User interface design for AltaVista Discovery and parts of the AltaVista image search engine for Digital AltaVista in San Mateo, California.

BHP Logo

BHP Web Site

Home page design for the previous version of the BHP web site. BHP is Australia’s largest steel and resources company.

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Victorian Government Web Site

Usability consulting for the state government of Victoria’s home page.

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Santos Web Site

User interface design for an earlier version of Santos web site, Australia’s largest onshore oil and gas company.


Westpac New Zealand

"Look and Feel's UI designs were a breakthrough in improving our customer service and streamlining our back-office processes.
They added a usability focus within our Rational Unified Process, and produced specifications our
IT people could really work with.
They also trained our team in

user-centred design skills, so now they're all getting users involved and designing great screens."

Steve Forgeson
Program Manager
Sales & Service Platforms
Customer Assisted Delivery Platforms
Westpac New Zealand


"Webheads went through the Look and Feel UCD workshop because we were developing e-business strategies for our clients and wanted to implement a more structured methodology. 
On completion of the workshop I am pleased to say we have successfully "won" 3 new clients.
Look and Feel is incredibly supportive to ensure the ongoing successful implementation of the program. 

I would recommend the program to others wanting to add value to their clients' business."

Brigette Croker
Managing Director